FAQ

The fountains and basins are high-fired ceramic. This is a great material for water features as it has a very tough surface, able to last for decades with no fading or wear. Essentially the surface is glass, so you can imagine how robust it is. Gaudi created his magnificent architecture and parks in Barcelona 100 yrs ago using mosaic tile, and they still look as beautiful now as they did then.

Both! With minor adjustments they are splash-free, and can live indoors with you. And they can handle the elements outdoors as well – the high-fired glazed surface will not fade or deteriorate. If you have heavy winters, we recommend a reinforced basin or bringing the piece inside.

Without water, a 3’ piece is about 80 lbs, a 4’ piece is about 120lbs, and a 5′ piece is about 150lbs.

Very! Packaging and shipping to the US is $400-$600. If you're near Los Angeles you can come pick it up, or we can deliver and install it within 50 mi of LA for $200. Assembly usually takes just 15-30 min.

This depends on how full the basin is. When it’s nearly full, the water flow has a subtle sound, but when it’s halfway full or less, a more cavernous, echoing resonance emerges. If you'd like less or no sound, there is a sound dampener that can make it almost silent.

As the fountain runs, the water evaporates, but the minerals don’t. After a few months they’ll get super concentrated in the water, and will start to deposit on the surface of the piece. So once you start to see this happening, that’s the cue to change the water in the basin – emptying out the old mineral-filled water and replacing it with new water. A wet/dry vacuum makes this task simple. If you do get mineral deposits on the piece, pour in 2 gal vinegar and 2 gal water after emptying the old water. Run this overnight and it will eat off most of the deposits -- any remainders can be removed with a wire brush (this will not hurt the glaze)

If this becomes a problem, you can purchase algeacides for fountains from your local hardware store -- use as directed

There’s a foam debris screen that slips between the basin and the top sculptural section, which will catch most of these intruders before they slip into the basin. Make sure you request one when you order. However, this will not block all debris, and you should take the top section off and clean out the basin at least once a year.

They should last for 5-10 yrs, but if you have to replace one, it’s very simple to detatch the old one and put in a new one. They can be purchased at Home Depot or Lowe’s. If you email me I’ll give you the exact details.

No -- most people fill it up with a hose or bucket once or twice a week. However if you want to add a water line we can put a fill float inside.

They are well housebroken and won't pee on your floor. Generally there may be a few drops of water that come off on occasion, but nothing that will accumulate. For complete splash prevention, turn down the flow rate on the pump (there's a dial on the side) and push the top cap down until it meets the water surface.

This is probably caused by the filter being clogged. Remove the “cage” end of the pump and clean it.